I’ve been working from home and client sites since starting Exponentially in 2017, and it has worked well. It’s been a healthy balance of client engagement and delivery, serendipity, and focus while on-site and withdrawing, regrouping and creating at home. Then Covid-19 happened. I’ve been working remotely since March 2020 like most of us, and the business has grown 20% while reconfiguring how we deliver workshops, training, consulting and scaling out experimentation with our clients remotely.
But it’s time to get an office. I’ve just hired a small office in the City — Melbourne, Australia — for a few reasons.
I upgraded my Razor Core X eGPU and replaced my Macbook Pro with a Mac Mini for the perfect silent setup. No more noisy, annoying fans spinning up while recording audio.
Working from home for an extended period has made me hyper-aware of everything I can ‘optimise’ in my study. It’s optimised to within an inch of its life, but the final victory was getting my Mac setup silent. I’m using this COVID time to create our first online Pretotyping course, so a quiet environment for recording is a must.
I’ve had a fun time learning all about mics, cameras…
It’s week four ( April 12, 2020) of our self-imposed lockdown. One of the most useful things Kim (my wife) and I did was create order early on. This concept comes from Barry O’Reilly’s Unlearn podcast interview with an expert in Crisis management, Eric McNulty.
I like the distinction. When an event like Coronavirus (COVID-19) happens, I grasp for control.
But you can’t control the unknown, so the best alternative is to create order.
Order in our case is an agreed schedule given we’re sharing the same apartment space for a few months without leaving. …
After a talk on rapid product validation today where I spoke about how companies like Google and Uber focus relentlessly on reducing friction from the existing customer experience as a way to delight them, a member of the marketing team for a large client asked me an interesting question:
How do I find opportunities for innovation? What signals can I look for? How do I spot client friction?
I think a good place to start is to look at the jobs-to-be-done for the customer and count the number of steps it takes to complete the job.
On reflection, it makes…
Books come find me at precisely the moment I need them most.
The good thing about life is someone has been here before us and done most things. And it always helps to go to the source. We only need to open our eyes and ears and listen to their lessons.
I read. A lot. According to Amazon, I’ve averaged 23 days a month this year. It’s my hobby and keeps my mind open to new ideas and thinking.
Here’s what I read in 2019 and how it’s impacted my thinking. …
This is what 6-Star ⭐️⭐️⭐️⭐️⭐️⭐️ customer support looks like.
I wish more companies would stop the theatre of service,
and solve the customer problem fast.
Yesterday I had an issue creating a complex automation in Pipedrive and pinged the chat window expecting the following:
Hi, I need help with xxxx
(Agent) hi can we start with your name?
Me 🤔: ‘you know who I am. I typed it in when I started the chat and besides, I’m in…
Anki Vector Robot and Magic Leap are two exponential technologies that have surprised me recently.
The $2.3 billion startup that has taken four years to get its first product out the door has blown me away. I’m on the board of an Extended Reality startup, Phoria, so have seen multiple iterations of these technologies, from Google Glass through Oculus, Microsoft Hololens to the gold standard of VR, the HTC Vive. They’re all incredible tech, and useful in industry verticals like Real Estate, Training, Design Engineering, etc. but fail to answer the consumer question compellingly:
”What is it for? What can…
After selling GetViable in 2013, a platform to help founders get from idea to MVP, I wanted to solve a bigger, seemingly obvious problem. How do you connect start-ups to corporate innovators to drive value for both?
Since July 2014 I’ve been running a multi-year experiment, to understand how to plug start-ups into corporates. Start-ups have ideas, entrepreneurial people and freedom of thought and corporates have money, scale, resources, mature processes, and customers.
My thesis is that you can use well-proven techniques, tactics, and tools used by start-ups and scale-ups in a corporate innovation environment to drive real innovation that…
5 reasons why you may use the iPad Pro less. One year ago I wrote about moving from the Macbook Air to the iPad Pro.
Thanks, Brendan Duong for asking how it’s going one year later.
All the apps I mentioned in the initial article are high quality and work well, but I have to make special mention of Microsoft Outlook — who decided that restricting pasting content out of Outlook makes any sense at any level? “Security”, you say? Easy to get around — email it to Evernote or your private email account. Silly and incredibly annoying. …
CEO / Founder at Exponentially. Working to help innovators build The Right It using Pretotyping. 4 startups, 2 sold, 2 lessons. Love Tech. Board Member.